Quick answers

Frequently Asked Questions

Find answers to common questions about orders, delivery, and payments for a smooth experience.

You can browse our products, add items to your cart, and proceed to checkout. Once your order is confirmed, you will receive all the details via email.

  1. Log in to your account on our website.
  2. Go to My Account and click Rewards / Referral Program.
  3. Find your personal referral code or referral link.
  4. Copy your code or link.
  5. Share it with your friends by text, email, social media, or direct message.
  6. Your friend must use your referral code/link when they make their purchase.
  7. Once their order is completed, your reward points will be added to your account.
  8. You can use your points toward future rewards or discounts.

We accept payment on delivery. You can pay using cash or card at the time your order is delivered.

No, you can place an order as a guest. However, creating an account allows you to track orders more easily.

After placing your order, you will receive a confirmation email with complete order details.

Delivery times may vary depending on your location, but we aim to deliver your order as quickly and reliably as possible.

If you need to make changes or cancel your order, please contact us as soon as possible after placing it.

  1. Open our website in Safari
  2. Tap the Share button (square with an arrow pointing up)
  3. Scroll down and tap “Add to Home Screen”
  4. Rename it if you’d like
  5. Tap Add

✅ The shortcut will now appear like an app on your home screen!

For Android (Chrome)

  1. Open our website in Chrome
  2. Tap the 3 dots (menu) in the top right corner
  3. Tap “Add to Home screen”
  4. Confirm by tapping Add

✅ You’ll now have quick access right from your home screen!

Yes, we respect your privacy and ensure that all your personal information is handled securely and confidentially.

Once an order is placed, it cannot be modified. You may need to place a new order or contact us for assistance.

If you experience any issues, please contact our support team, and we will assist you as quickly as possible.

We charge a $10 delivery fee. Orders of $100 or more qualify for free delivery within our service areas, including Kitchener, Waterloo, Cambridge, and Guelph.

If you are outside our delivery area, please contact us to inquire about delivery. Additional delivery charges may apply.